"Continuously Improving . . ."

"What operations has to concentrate on each and every day is creating the very best guest experience each and every day. We know that our guests will have the positive experience here, and when they do they recommend Walt Disney World to their friends and families. That's our mission and that's our job, to create that good guest experience, so that positive word-of-mouth brings us future visitors."
- Erin Wallace, new Chief Operating Officer, Walt Disney World Resort, Executive's Goal is to Inspire Cast at Disney World, Orlando Sentinel, Aug. 22, 2006